Privacy Policy

1. Our approach

We understand that privacy is particularly important when purchasing intimate products. We aim to handle personal information carefully, transparently and confidentially, and in accordance with applicable Australian privacy laws.


2. Information we may collect

  • Name and contact details
  • Billing and delivery address
  • Order and transaction details
  • Payment information handled by our payment providers
  • Account information
  • Customer service enquiries and communications
  • Marketing preferences
  • Website, device, cookie and analytics information
  • Information reasonably required to prevent fraud or misuse

We do not intentionally ask customers to provide details about their sexual preferences or sexual activities merely because they purchase an adult product. However, purchase history can reveal the type of products purchased, so we treat order information as confidential.


3. How we collect information

  • Directly from you when you place an order, contact us, create an account, subscribe to marketing or otherwise interact with us.
  • Automatically through website technologies such as cookies, pixels or analytics tools, where enabled.
  • From service providers involved in payment, fraud prevention, delivery, website hosting and related business operations, where appropriate.


4. Why we use personal information

  • Process and fulfil orders
  • Take and manage payments
  • Arrange Australia Post, Sherpa or local delivery
  • Provide customer service
  • Manage returns, refunds and warranty matters
  • Prevent fraud and protect our systems
  • Improve our website, products and services
  • Send marketing communications where permitted and where you have the relevant choice
  • Meet legal and regulatory obligations


5. Disclosure to service providers

We may disclose information reasonably necessary to service providers such as website/e-commerce providers, payment processors, Australia Post, Sherpa, local delivery providers, hosting providers, customer support tools, email marketing providers, analytics providers and professional advisers.

6. Overseas disclosure

Our online store is hosted by Shopify, and some of our technology, payment, hosting, analytics and marketing providers may store or process personal information outside Australia, including in countries such as Canada and the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.


7. Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.


8. Cookies and analytics

Our website uses cookies and similar technologies for essential functionality, security, analytics, performance, advertising and personalisation. You can manage or disable cookies through your browser settings, although some parts of the website may not function correctly without them.


9. Direct marketing

If you subscribe to marketing communications, we may send promotions, product information, offers and store updates. You can unsubscribe using the link provided in marketing messages or by contacting us.


10. Access and correction

You may request access to, or correction of, personal information we hold about you, subject to applicable law. Contact us using the details below.


11. Privacy complaints

If you believe we have mishandled your personal information, contact us first so we can investigate and respond. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).


12. Contact

Modern Boutique Pty Ltd trading as Love Bite Studio

ABN 58 699 887 584

Website: lovebitestudio.com.au

Email: order@lovebitestudio.com.au

Phone: +61 8 7228 2267

Postal address:

Modern Boutique Pty Ltd

PO Box 61

Enfield Plaza SA 5085

Australia


13. Updates

We may update this Privacy Policy when our information-handling practices, services or legal obligations change. The latest version will be published on our website.