Returns & Refund Policy
1. Our commitment
At Love Bite Studio, we want you to feel confident when shopping with us. Because many of our products are intimate and personal in nature, we apply specific hygiene and safety rules to change-of-mind returns. Nothing in this policy is intended to exclude, restrict or modify rights that cannot legally be excluded under the Australian Consumer Law (ACL).
2. Change-of-mind returns
We do not generally accept change-of-mind returns or exchanges for intimate products that have been opened, unsealed or used. This includes, for example, vibrators, massagers, dildos, rabbit vibrators, anal products, masturbators, strokers, sleeves, wearable intimate products, couples' toys and other products intended for intimate bodily contact.
For an eligible product that is non-intimate and unopened, we may consider a change-of-mind return within 14 days of delivery if the product is unused, unopened, in original saleable condition, with all original packaging, seals, tags and accessories intact, and proof of purchase is provided.
Change-of-mind returns require our approval. Return postage is the customer's responsibility. Where an eligible change-of-mind return is approved, we may offer an exchange or store credit. Any refund for change of mind will be handled in accordance with our policy and applicable law.
3. Faulty, damaged or incorrectly supplied products
If a product is faulty, unsafe, materially different from its description, or otherwise fails to meet a consumer guarantee, please contact us. We may need to assess the product before providing a remedy.
- Depending on the circumstances, an appropriate remedy may include repair, replacement or refund.
- For a major failure, you may have the right to choose a refund or replacement.
- For a minor failure, we may first offer repair or replacement where permitted.
- If a fault is confirmed, we will handle reasonable return costs in accordance with the ACL.
4. Faulty intimate products
Please stop using an intimate product you believe is faulty and contact us before returning it. We may ask for your order number, a description of the issue, photographs or video, and other information reasonably needed to assess the claim.
5. Misuse and accidental damage
A product issue caused by misuse, accidental damage, incorrect cleaning or charging, failure to follow manufacturer instructions, modification, attempted repair, improper storage or ordinary wear and tear may not be covered as a product fault. This does not limit any rights you have under the ACL.
6. Incorrect item or damaged delivery
If we send the wrong item, or your product arrives damaged, contact us promptly. Please keep the packaging and take photographs where practical. Where the issue is our error or a confirmed transport problem, we will work with you to arrange the appropriate solution.
7. Refunds
Approved refunds are generally returned to the original payment method. Bank and payment-provider processing times may vary.
8. How to request a return
Contact us before sending anything back. Please include your order number, name, contact details and a short description of the issue.
Email: order@lovebitestudio.com.au
Phone: +61 8 7228 2267
9. Return mailing address
Modern Boutique Pty Ltd
PO Box 61
Enfield Plaza SA 5085
Australia
Please do not send a return to this address until we have provided return instructions.
10. Australian Consumer Law
Our policy does not remove or reduce rights available under the Australian Consumer Law. Where a consumer guarantee applies, we will provide the remedy required by law.